Laivly.com

Laivly is an enterprise AI platform designed for modern contact centers, featuring Sidd, an AI agent that supports customer service teams or operates independently. Sidd integrates seamlessly with existing contact center technology without requiring APIs, coding, system changes, or replatforming, allowing it to access and orchestrate tools like a human agent using standard credentials. This enables quick deployment, cost savings, and enhanced security by not storing PII. Key offerings include Sidd Duo for agent assistance with real-time guidance, transcription, conversation analysis, CRM data surfacing, and post-call summaries; Sidd Solo for autonomous case handling and end-to-end resolution; and Sidd Studio for no-code creation, deployment, and management of AI agents with data insights. The platform automates workflows, reduces handle times, improves compliance, boosts upsell performance, and provides analytics from all interactions. It layers over legacy systems to modernize operations swiftly, supports industries like technology, banking, financial services, insurance, retail, and CPG, and emphasizes ethical AI with a focus on trust, safety, and privacy. Laivly enables contact centers to scale AI effectively, driving CX success through operationalized intelligence and rapid value realization without IT backlogs.