Observe.ai

Observe.AI powers enterprise-ready AI Agents that deliver human-like conversations and predictable outcomes, built for noisy real-world calls and complex workflows. Their agents accurately capture customer intent, enforce mission-critical steps, integrate with over 250 systems, and improve continuously through built-in QA and governance. Key offerings include VoiceAI Agents that automate calls end-to-end or intelligently route conversations for optimal outcomes, and ChatAI Agents that authenticate users, resolve issues, and provide seamless support across channels. The platform excels in real-world speech handling by managing overtalk, interruptions, and background noise; high-fidelity entity extraction for brand names, proper nouns, and alphanumerics; and understanding intent in messy multi-turn conversations. It ensures predictable execution via policy gates for authentication and approvals, modular task frameworks with prerequisites, and task-level testing. Continuous testing features LLM-as-a-judge, human-in-the-loop QA, audit trails for transparency, and runtime monitoring to detect issues like drift or hallucinations. A customer testimonial from Accolade highlights its use in healthcare to handle routine questions, reserving human agents for difficult conversations. The platform supports natural, voice-first interactions, workflow automation, and data privacy with SOC 2 Type II, HIPAA, and GDPR compliance.