Smith.ai

Smith.ai provides an innovative blend of AI-powered receptionists and live human virtual receptionists designed to handle customer communications 24/7 for small to mid-sized businesses. The platform manages inbound calls, texts, website chats, and social messages with seamless AI-first answering that qualifies leads, schedules appointments, intakes new clients, and processes payments. When complexity arises, it escalates to North America-based expert receptionists for personalized handling. Founded in 2015 and headquartered in Los Altos, California, Smith.ai serves diverse industries including law firms, home services, medical practices, IT services, accounting, property management, and SaaS companies. Their service enhances business responsiveness, improves client satisfaction, and boosts marketing outcomes by ensuring no lead is missed. Key offerings include AI Receptionist for automated intake and scheduling, Virtual Receptionists for human-led interactions, and Outreach Campaigns for proactive lead generation. The fully remote team spans North America and beyond, with receptionists trained in specific industry needs. Clients benefit from integrated tools like call transcription, real-time controls, and analytics to streamline operations. Smith.ai's founders bring experience from tech giants like Google, Apple, and Home Depot, enabling robust solutions that reduce overhead while scaling customer engagement. Whether for solo entrepreneurs or multi-location enterprises, Smith.ai delivers reliable, cost-effective communication management that frees business owners to focus on growth.