Usepylon.com

Pylon is an AI-native B2B support platform designed to streamline customer service operations across multiple channels. It consolidates support conversations from Slack, Teams, Discord, email, and other communication tools into a unified interface, enabling support teams to resolve customer issues faster while maintaining consistent service quality. The platform features an advanced AI Copilot that automatically generates knowledge base articles from resolved support tickets and Slack threads, significantly reducing manual documentation time by up to 70%. Pylon's intelligent system continuously monitors support conversations to identify knowledge gaps, flag outdated content, and suggest relevant articles to share with customers in real-time. The platform includes omnichannel support routing, automated ticket categorization, and AI-powered response drafting that pulls from past conversations and help documentation. Additionally, Pylon offers Product Intelligence capabilities that cluster customer feedback into trackable feature requests with business impact metrics. Built specifically for B2B workflows, it provides granular access controls for different customer segments and internal teams, ensuring sensitive information remains protected while delivering tailored experiences. The platform integrates with project management tools like Linear and Jira, enabling seamless ticket creation with pre-attached evidence from customer interactions.